Position: Water & Sanitation Technician, AWP
Location: Welch, WV (on-site)
Employment type: Full-time, hourly, nonexempt
Compensation Range: $21.50/hour - $24.00/hour DOE
Level: Associate I
Reports To: Project Manager
Manages: None
Supports: Water & Solar Technicians, Backhoe Operator, Water Truck Driver
Supported By: Water & Solar Technicians, Project Assistant, Operations department, Finance department
Education requirements: High school diploma; Associates degree or equivalent work experience preferred
Start Date: ASAP

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation and hygiene) organization serving the more than 2 million people in America who still don’t have a tap or a toilet at home.
DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in July of 2020, which brings clean, running water into the homes of Appalachia families, starting in southern West Virginia. The project has already brought safe water to hundreds of homes through our innovative hydropanel project and a public-private partnership with the McDowell County Public Service District which is helping families connect to new water lines. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

The Water and Sanitation Technician is responsible for getting our clients running water. Under the direction of the Project Manager, the Water and Sanitation Technician will install home water and/or sanitation systems into the homes of local community members. The Water and Sanitation Technician will also maintain existing systems, manage inventory, tools, engage in vehicle operation and maintenance, and conduct home surveys.

Key Responsibilities
This is what you’ll do once you join the team:

Engage in assigned manual plumbing work (i.e. assisting the homeowner(s) with repairs or initial installations (if needed).
Conducts water sampling.
Carries out job assessment(s) and post-install inspection(s).
Organize and log inventory at the office and in vehicles; ensure that all parts are transported from the office to job sites for installations.
Coordinate and schedule vehicle maintenance appointments; drive vehicles between auto repair shops and field offices.
Complete service visits for clients as needed; tasks include, but are not limited to, replacing malfunctioning parts.
Assist Project Managers in surveying prospective client homes.
Help guide (and train) new Water and Sanitation Technicians on system installs, service visits, and other responsibilities.
Client relations and community engagement: taking home assessments, conducting follow up, answering questions, providing training, building and maintaining positive rapport with the people we serve.
With Project Managers and other Technicians, host DigDeep staff, board members, donors, and press during visits to the field.
Foster an environment that promotes trust and cooperation among team and community members, elected leaders, partner organizations.

As the organization continues to evolve, duties or tasks may change without impacting the overall Job Description.

Competencies

Collaborative Working: Can work both independently and as a collaborative team member. Listens and responds constructively to colleagues’ feedback and ideas. Provides support where needed, seek assistance when necessary. Has a desire to build and maintain relationships with others. Shares information and advice on how to get things done and who to involve. Displays an open, curious, non-judgmental approach regarding differences of opinion. Always remains respectful in communications and approach where disagreement exists. Learns how to create reports, documentation, and other written information to be used cross-functionally. Receptive of constructive criticism and integrates feedback into future approach.
Change Management: Creative thinker with the ability to innovate and are comfortable in a rapidly evolving organization. Task focused, receives/follows direction. Does best to grow and digest as much information as possible. Understands the "start-up" mentality of the organization and are able to operate in a rapidly changing/growing organization. Adheres to clearly defined expectations and begin to make recommendations toward potential improvements. Delivers value to a specific functional area. Supports and reports. May begin working on multiple, minimally complex projects simultaneously.
Innovation: Innovative and adaptive and believe anything is figure-out-able. Offers suggestions to improve the ways things are done. Displays open-mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work.
Professional Communication: Has the ability to creatively plan and deliver written communications, utilizing graphics, statistics, and language in such a way as to have maximum impact on the intended audience. Strong written and verbal communications skills, with the ability to express oneself clearly and effectively in conversations and interactions with others (both internal and external). Converses and writes in ways that support both transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions for follow-up, and solicits advice prior to taking action. Ability to creatively plan and deliver written and visual communications, utilizing graphics, statistics, presentations, and language.
Analytical Thinking: Collates and reports information. Identifies related trends, patterns, and inconsistencies. With guidance, investigates to define problems more accurately. With guidance, determines importance and priorities for action. Identifies relationships and links between components. Identifies causes and effects of problems. Identifies a workable solution for any problems and inconsistencies. Recognize when issues are non-routine and collaborate with management on solutions.
Technical Expertise: You have demonstrated ability and depth of knowledge with the technology in the desired technical area. You effectively use and apply technical knowledge, and use your knowledge to identify solutions to existing problems.

Qualifications

High school diploma, Associates degree, or equivalent administrative work experience preferred
Valid Class C non-commercial driver’s license required
Ability to use a smartphone and tablet, and comfortability with technology required
Familiarity with MS Office Suite, Google Workspace, Slack, Zoom
Able to work both independently and as a member of a team
Able to respond effectively and sensitively to inquiries or complaints
Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
Reliable, trustworthy, responsible, attentive, good-listening skills required
Proficient with power and hand tools
Familiarity with plumbing and solar parts - including but not limited to PEX, PVC, and solar power fundamentals
Understanding and appreciation of occupational safety and health principles
At least 2 years of experience in construction or similar trade preferred
Ability to lift 50 lbs
Ability to work 10 hours per day, 4 days per week outside

Compensation and Benefits

At DigDeep, we believe that great work requires a great job. We pride ourselves on creating industry-leading employment opportunities for our team across the United States. We’re a supportive environment that values creativity, diversity and quick-thinking. Here’s how we’ll support you in your work:

Competitive wage to commensurate with level of experience
Generous vacation and sick leave
23 weeks paid Parental Leave
Annual Professional Development Stipend
Annual Wellbeing Reimbursement
Medical, dental, vision insurance, 100% employer paid
One Medical membership
Life insurance, 100% employer paid
Work laptop
Monthly cell phone allowance
Domestic Travel
401k retirement plan, with employer match

Interested?

Please submit resume. References should be available upon request. Applications will be reviewed on a rolling basis. No office visits. No calls please. Thank you.

DigDeep has adopted a COVID-19 vaccination policy to safeguard the health of our employees and community at large. Candidates applying to work at DigDeep should be ready to demonstrate proof of receiving a COVID-19 vaccination and booster as a condition of their employment.

In an effort to promote pay equity and transparency, DigDeep does not negotiate compensation outside of posted compensation ranges.

Please note that DigDeep cannot provide immigration sponsorship for this position.

DigDeep is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. DigDeep is built on the principles of equity, transparency and the power of human experience. Your work will improve the daily lives of real people. We believe everybody should have the clean, running water they need to thrive. Join us, and we’ll close the US water gap in our lifetimes.

DigDeep is a certified Great Place to Work